Policies

Clear, fair policies so you know exactly what to expect before we start working together. If anything here doesn't make sense, just ask.

Cancellations & Rescheduling

Please provide at least 24 hours' notice if you need to cancel or reschedule.
Cancellations with less than 24 hours' notice may be subject to a $75 late-cancellation fee.
No-shows without notice will be charged the full lesson rate.
Rescheduling is easy — just call, text, or use the booking link.

Payment

Payment is due at the time of service unless arranged otherwise in writing.
I accept cash, check, Venmo, Zelle, and major credit cards.
Gift certificates are available and make great presents for new dog owners.

Travel & Service Area

In-home lessons are included within a 20-mile radius of downtown Indianapolis.
Locations beyond 20 miles may incur a travel surcharge of $3.50 per mile — I'll let you know upfront before we book.
Service area includes Carmel, Fishers, Noblesville, Westfield, Zionsville, Greenwood, Avon, Brownsburg, and more.
Public-environment sessions at parks or pet-friendly retail are available when appropriate for your training goals.

Weather Policy

In-home lessons proceed as scheduled regardless of weather — we're working inside your home.
If a session involves outdoor work and severe weather makes it unsafe, we can pivot to indoor drills or reschedule at no charge.
Extreme heat or cold may shift outdoor portions to shaded areas or earlier/later times for your dog's comfort.

Equipment

You'll need a standard 6-foot leash and a flat collar to start.
Depending on your dog's needs, I may recommend specific tools (e.g., long line, prong collar, e-collar) and will explain exactly why.
I never require equipment purchases you don't need. You are free to source tools yourself or purchase through me.
If you already own training equipment, bring it to the first session and I'll evaluate whether it's appropriate for your program.

Satisfaction & Follow-Up

My goal is honest, lasting results — not a quick fix.
Between sessions, you can text or email questions. I typically respond within one business day.
If you're not seeing progress after several lessons, we'll adjust the plan together. Every dog learns at a different pace.
There are no refunds for completed lessons, but I will work with you to make sure you feel supported and on track.

My commitment to you

You and your dog get my full attention — not a rotating cast of trainers or a packed schedule that rushes through sessions. I'll show up on time, communicate clearly, and give you a plan that actually works in your real life — not just in a training facility.

Still have questions?

Call, text, or email — I'll get back to you within one business day.

Book Free Evaluation Call (317) 721-3349

Or email me directly at hello@unleashthegooddog.com